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Complaints about telecom providers hit record levels last year: watchdog report

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Summary
Nutrition label

87% Informative

Complaints about phone, internet and television services jumped 38 per cent in the 2023-24 reporting year.

Consumers’ most common gripe had to do with billing issues, up 47 per cent from the previous year .

Rogers accounted for more than 24 per cent of all complaints accepted by the Commission for Complaints for Telecom-television Services .

VR Score

88

Informative language

87

Neutral language

73

Article tone

informal

Language

English

Language complexity

55

Offensive language

not offensive

Hate speech

not hateful

Attention-grabbing headline

not detected

Known propaganda techniques

not detected

Time-value

short-lived

External references

8

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