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McDonald’s faces new abuse claims despite promises of change

BBC
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One worker quit her job in the West Midlands at the end of 2023 , after she says managers inappropriately touched her and customers sexually harassed her.

A 16-year-old current employee based in West Midlands says he was bullied, shouted at and sworn at by managers.

A female worker, 20 , says a male manager sent her topless pictures.

Since the BBC 's original investigation into the company, the UK equality watchdog has heard 300 reported incidents of harassment.

A McDonald 's spokesperson said the company had undertaken "extensive work" over the past year .

BBC first began investigating working conditions at McDonald's in February 2023 .

McDonald 's apologised and set up a new unit to deal with complaints.

Watchdog EHRC says it is taking stronger action against the fast-food chain.

Law firm Leigh Day says it has been instructed to start legal action against McDonald's .

Employee survey shows 92% of franchisees' people are now comfortable speaking up.