New Safeguards Implemented by DoorDash to Combat Fake Identities

DoorDash has adopted changes to its driver verification system months after U.S. lawmakers questioned whether it and similar services were being co-opted by illegal migrants "gaming the system" The San Francisco -based company promises to increase its real-time identity checks to over 150,000 a week.

DoorDash says it prevents over 15,000 prospective Dashers from joining the platform/driving due to failing to submit the necessary criteria.

GrubHub has partnered with Incognia , a fraud prevention technology company, to make it even harder for unauthorized account use to occur.

A Grubhub spokesperson told Newsweek that following the senators' inquiry, the platform shared details about its ID verification process and fraud monitoring systems.

An inquiry from Newsweek to the senators about what specific incidents, reports and/or complaints spurred the letter received no response.

Ex-DoorDash driver Virginia Farr said she quit the app earlier this year and moved to Uber and Amazon Flex because business was better.

Preston said he and other drivers have to submit a selfie that customers never see, along with ID, during the initial sign-up and verification process.

Rosenberg said the perspectives of Preston and Farr are anecdotal and "not representative of the whole at all".