logo
welcome
TechRadar

TechRadar

The traditional IT help desk is facing a seismic shift, according to new research

TechRadar
Summary
Nutrition label

81% Informative

Report from Nexthink based on a survey of 1,000 IT workers worldwide reveals growing concerns and excitement over the evolution of the service desk model.

Almost four-fifths ( 79% ) of IT workers believe traditional service desks will be unrecognizable within three years .

96% of IT professionals express excitement about the potential of AI-driven technologies to improve end-user computing.

VR Score

82

Informative language

80

Neutral language

63

Article tone

semi-formal

Language

English

Language complexity

70

Offensive language

not offensive

Hate speech

not hateful

Attention-grabbing headline

not detected

Known propaganda techniques

not detected

Time-value

short-lived

Source diversity

1

Affiliate links

no affiliate links