Traditional IT Service Desk Evolution
This is a Nexthink news story, published by MSN.
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enterprise tech supportTechRadar
•The traditional IT help desk is facing a seismic shift, according to new research
81% Informative
Report from Nexthink based on a survey of 1,000 IT workers worldwide reveals growing concerns and excitement over the evolution of the service desk model.
Almost four-fifths ( 79% ) of IT workers believe traditional service desks will be unrecognizable within three years .
96% of IT professionals express excitement about the potential of AI-driven technologies to improve end-user computing.
VR Score
82
Informative language
80
Neutral language
63
Article tone
semi-formal
Language
English
Language complexity
70
Offensive language
not offensive
Hate speech
not hateful
Attention-grabbing headline
not detected
Known propaganda techniques
not detected
Time-value
short-lived
External references
6
Source diversity
1
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