logo
welcome
BBC

BBC

Water bills: Record numbers of customers on social tariffs

BBC
Summary
Nutrition label

86% Informative

Number of households seeking help with water bills in England and Wales rose by 250,000 last year .

Water companies spent almost 259 m on "social tariffs" last year - discounted bills to help low-income households.

Those on Welsh Water social tariffs got an average bill reduction of 287 , while Southern Water customers got 110 off in 2023-24 .

Consumer Council for Water is calling on firms to have a single scheme so everyone gets the same level of help wherever they live.

Every company applies its own criteria for deciding whether someone can have a social tariff.

Thames Water’s website says its WaterHelp is for people whose bills are more than 5% of net income.

Yorkshire Water says people might be eligible for its WaterSupport if they have a household income below 19,000 and an annual water bill of more than 364 .