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Fortune

Salesforce CEO Marc Benioff slams Microsoft for overhyping its AI copilot—and then leaving customers ‘disappointed’

Fortune
Summary
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Salesforce CEO Marc Benioff says Microsoft 's Copilot AI copilot has disappointed customers.

He also said that Microsoft has done a "tremendous disservice to our whole industry" Beniof previously compared Microsoft ’s Copilot to the outmoded paperclip tool, Clippy.

Microsoft referred to customer data in response, noting that nearly 60% of Fortune 500 companies use Copilot .