logo
welcome
CBS News

CBS News

American Airlines to pay record $50 million fine over its treatment of disabled passengers

CBS News
Summary
Nutrition label

86% Informative

U.S. Department of Transportation says it uncovered numerous infractions.

It accused American of mishandling or damaging thousands of wheelchairs from 2019 to 2023.

"The era of tolerating poor treatment of airline passengers with disabilities is over," Transportation Secretary Pete Buttigieg says.

American Airlines says it is committed to improving the travel experience for customers who use wheelchairs.