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80% Informative
Incoming CEO Brian Niccol will be tasked with fixing Starbucks ' operational issues.
Former CEO Howard Schultz has said the coffee chain's mobile app is its biggest " Achilles heel" Chipotle, Niccol 's current employer, hasn't faced the same issues because the company invested in its operations before its digital sales boom.
Chipotle has installed a second prep line dedicated to digital orders to avoid bottlenecks.
Starbucks has been taking steps to speed up service and improve baristas' work experience.
The company has also been testing automation to make burrito bowls through a partnership with robotics firm Hyphen .
VR Score
83
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