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unbelievable hours Texas driversNBC 5 Dallas-Fort Worth
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70% Informative
In 2012 , NBC 5 Investigates exposed the unbelievable hours Texas drivers spent waiting in line at Texas driver's license offices.
Four years after the state launched a new appointment system, wait times have increased.
At 116 offices, it took longer to get an appointment this spring compared to last spring .
At least 45 DPS offices had an average wait of more than 30 days .
In 2023 , about 2.1 million people didn't show up for their appointments, according to data obtained by NBC 5 Investigates .
The DPS is working on a way to better estimate the number of no-shows in advance so that it can open up more last-minute appointments for others to use.
Drivers trying to renew a license over the phone will also find massive waits.
Texas driver's licenses are usually renewed for eight years .
VR Score
78
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English
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